privacy, confidentiality and complaints policies

Privacy & Confidentiality

In order to provide you with a service, we need to hold some personal information about you. You can find out more about the data we hold about you, and your right to access it, in our Client Confidentiality Agreement and Privacy Statement. Click here to download.

Anyone using our services can expect that we will keep their private information confidential.  We will not give anyone any information about you, including your contact details, without your permission.

If you have been referred to us by another professional, such as a GP or Social Worker, we will let them know that we have seen you, but not what we have discussed.

There are limited circumstances where we may need to share your information – these are explained in the Client Confidentiality Agreement you will be asked to sign, and will be discussed with you at your first meeting.

Complaints

If you are or have been a client and wish to make a complaint about the service you have received, you can find out information about how to make a complaint here.

If you wish to make an anonymous complaint, or wish to complain on behalf of someone else (e.g. a child) , you can find out information about how to make a complaint here.

If you are under 18 and wish to make a complaint, you can find guidance for children and young people on how to make a complaint here.

 

     

    COUNSELLING, MEDIATION & FAMILY SUPPORT
    GET IN TOUCH

    We provide a range of confidential counselling, mediation and family support services free of charge. Please get in touch if you think we can help you or someone you know. We will respond to your message within 1 working day. An initial appointment is usually offered within 5 working days.

    Please complete the form below or call us on 01856 877750.

    Contact us